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Counseling Services

Safe Zone's E-mail, Confidentiality, and On-Line Counseling

E-mail Guidelines


The UB Safe Zone Committee welcomes your contact. We also value your privacy and time and therefore offer the following information to help you decide on the best method for reaching us. We hope that these guidelines are helpful to you as you decide how best to reach our staff. We take your time and confidentiality very seriously and therefore consider it imperative that you understand the limitations of our use of e-mail technology.

E-mail Confidentiality


We cannot guarantee that your e-mail will remain confidential. We will do our best to keep your communications private. However, our university administration, like many other employers, reserves the right to monitor our e-mail usage and might therefore see the text of your message. If you are in any way concerned about the contents of your e-mail being read by someone other than the person you are contacting, you should consider alternate ways of contacting us.

When we respond to your e-mail, we will respond to the address from which it is sent. If you do not wish others who may have access to the e-mail account you are using to also have access to our response, please consider another means of communication.

On-line Counseling or Advice


Unfortunately, e-mail is not an appropriate medium for personal counseling. Therefore, we do not offer on-line counseling. If you are a UB student seeking counseling or assistance with a problem, please visit the UB Counseling Services or call to make an appointment with one of our counselors. If you need immediate assistance, please stop by the Counseling Services offices or contact us by phone - we will be able to meet with you today if you are in crisis (our hours are Monday through Friday, 8:30am - 5:00pm). If you need immediate attention after work hours or on weekends, you can reach us by calling the Department of University Police at 645-2222 and requesting to speak to the counselor on call.

Please contact us at:
Counseling Services
University at Buffalo
120 Richmond Quadrangle
Buffalo, NY 14261
716-645-2720

How quickly can you expect a reply?


While we try to check our e-mail regularly, you have no way of knowing if one of us is unavailable due to illness, vacation, or other reasons, or if there are problems with the network itself. This means that your message may not be received immediately. If time is of particular concern for you, you should consider calling the UB Safe Zone Coordinator, Thom Neill, at 645-2720.

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Counseling Services
120 Richmond Quad
University at Buffalo
Buffalo, NY 14261-0053
Tel: (716) 645-2720
Fax: (716) 645-2175
Director: Sharon Mitchell
E-Mail:

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Last Modified: Tuesday, 15-Apr-2008 11:35:51 EDT