Counseling Services

University Life & Services | Leading the Experience

University Life & Services


Referral Guide for Staff & Faculty

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The purpose of this booklet is to provide faculty and professional staff with information about Counseling Services, referral information, and how to assist UB students most effectively. We, at the Counseling Services, hope that this information is helpful to you throughout the year. 

The Services Provided

Counseling Services has a staff of qualified psychologists, social workers, psychiatrists and trained, advanced-level psychology and social work graduate students who offer counseling services to students. Any full-or part-time undergraduate or graduate student, currently enrolled at the University at Buffalo, is eligible for a confidential counseling appointment. During this appointment, the student and a counselor will discuss counseling options which may include group, individual, or couples counseling at Counseling Services or in the community. All services provided by Counseling Services are free, voluntary, and confidential.

The staff is committed to providing counseling services and preventive programs which promote personal, academic, and career development as well as the psychological well-being of students. Available services include:


Counseling Services is located on the first floor of Richmond Quadrangle in the Ellicott complex on North Campus. The office is open on Monday, Tuesday and Friday, 8:30 a.m. - 5:30 p.m. and Wednesday and Thursday, 8:30 a.m. - 7 p.m. Counselors are also available at our 2nd floor Michael Hall office on South campus, that office is open Mondays 8:30 - 7 p.m. and Tuesday through Friday 8:30 - 5 p.m. The phone number of Counseling Services is 645-2720.

Summer Hours of Operation can be found here.

What is Counseling

Counseling is a collaborative process that involves the development of a unique, confidential helping relationship. The counselors act as facilitators to help clients better understand themselves and the world around them. Open and honest discussions of feelings, behaviors, relationships, life experiences, and circumstances with a trained counselor in a safe, confidential environment enables individuals to grow towards greater freedom in making healthy choices and taking appropriate actions for more satisfying relationships, self-concept, academic progress, and life goals.

The counseling that is offered at Counseling Services is provided by skilled mental health professionals trained in the science of human behavior. When a student meets with a Counseling Services staff person, he/she is meeting with someone who has had experience helping students deal with a wide range of personal and academic difficulties. Counseling Services staff work with the student to help him/her identify strengths, locate support resources, and to begin a process of change and growth. This work may occur one-on-one with an individual counselor, or in one of our office's popular groups where students meet together with two or three counselors. Whatever the format, a student coming to Counseling Services is treated with respect and is seen as an individual with unique strengths and limitations.

Why Students Come to Counseling Services

Students at UB are wonderfully diverse. They come from many different backgrounds, cultures, states, and families. They cannot be type-cast as simply "a student" since that is but one aspect of their lives. Students come to Counseling Services for help with concerns such as academic performance, test anxiety, poor concentration for course-work, interpersonal relationships, career decisions, and low self-confidence. They also come for help with issues related to their families, suicidality, past sexual or physical abuse, current physically abusive relationships, drug/alcohol abuse, eating disorders, rape/sexual assault, life-threatening illnesses, and intense grief over losses such as the death of a parent, child, or close friend. Over the course of their education, students go through numerous changes and pressures. During these times of crisis or stress, talking with a counselor at Counseling Services may be a beneficial option.

Your Role as a Faculty/Staff Member

Faculty and staff members on campus have the unique opportunity of having ongoing, direct contact with students and are in the position to identify students who are struggling. Faculty and staff members should determine for themselves their personal comfort levels with becoming involved with student problems. Becoming the main source of support to a troubled student sometimes can be overwhelming, frightening, and/or tiring. It is important that you know your own limitations in providing assistance to students and that you are aware of times when the best option is a referral.

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Copyright - Counseling Services, State University of New York at Buffalo
Counseling Services | 120 Richmond Quad | University at Buffalo | Buffalo, NY 14261-0053 | Tel: (716) 645-2720 or 829-5800 | Fax: (716) 645-2175 | Director: Sharon Mitchell | E-Mail: