Counseling Services

Student Life | Leading the Experience

Student Life


E-mail, Confidentiality, and On-Line Counseling

E-mail Guidelines

The staff of Counseling Services welcomes your contact. We also value your privacy and time and therefore offer the following information to help you decide on the best method for reaching us. We hope that these guidelines are helpful to you as you decide how best to reach our staff. We take your time and confidentiality very seriously and therefore consider it imperative that you understand the limitations of our use of e-mail technology.

E-mail Confidentiality

We cannot guarantee that your e-mail will remain confidential. We will do our best to keep your communications private. However, our university administration, like many other employers, reserves the right to monitor our e-mail usage and might therefore see the text of your message. If you are in any way concerned about the contents of your e-mail being read by someone other than the person you are contacting, you should consider alternate ways of contacting us.

When we respond to your e-mail, we will respond to the address from which it is sent. If you do not wish others who may have access to the e-mail account you are using to also have access to our response, please consider another means of communication.

On-line Counseling or Advice

Unfortunately, e-mail is not an appropriate medium for personal counseling. Therefore, we do not offer on-line counseling. If you are a UB student seeking counseling or assistance with a problem, please visit our office or call to make an appointment with one of our counselors. If you need immediate assistance, please stop by our offices or contact us by phone - we will be able to meet with you today if you are in crisis (our hours are Monday, Tuesday and Friday, 8:30 am - 5 pm and Wednesday and Thursday, 8:30 am - 7 pm).

Please contact us at:

Counseling Services
University at Buffalo
120 Richmond Quadrangle
Buffalo, NY 14261

Alternatively, you can call the Crisis Services External Site Link Icon telephone hotline at 834-3131 -- they are open 24 hours a day, 365 days a year.

If You are Not a University at Buffalo Student

Due to conflicting demands on our time, we have had to develop priorities to help us determine how to best spend our resources.

First and foremost, since we are funded by UB student fees, we place the highest priority on responding to e-mail from UB students. While we welcome e-mail from others, at times of high demand we may not be able to respond to those not affiliated with UB.

Likewise, we can not promise to respond to requests for assistance with a class project, homework assignment, or other academic pursuit.

Referral Suggestions

How quickly can you expect a reply?

While we try to check our e-mail regularly, you have no way of knowing if one of us is unavailable due to illness, vacation, or other reasons, or if there are problems with the network itself. This means that your message may not be received immediately.

If time is of particular concern for you, you should consider calling our office at 645-2720 or calling Crisis Services, a 24 hr hotline, at 834-3131.

Send E-mail to Counseling Services Now
Counseling Services | 120 Richmond Quad | University at Buffalo | Buffalo, NY 14261-0053 | Tel: (716) 645-2720 or 829-5800 | Fax: (716) 645-2175 | Director: Sharon Mitchell | E-Mail: